jamiejQ8734RI
13. Juni 2024
Stayed for one night, with my mom, to be close to the airport. We were in a double room and both of our beds were WET. When I sat on the edge of my bed, I got up and my jeans had a wet spot on the butt. At first I thought I must have spilled water in the rental car and didn't think it was the bed. It wasn't until later when we got into bed for the night that we realized it was actually the beds. It felt like having extreme night sweats all night. Just laying on a damp bed is so unpleasant. Since we were checking out at 3 am and my mom is elderly, we decided to just deal with it and not try to change rooms. We spoke to the receptionist at our 3 am check out and showed her a picture. She was not at all concerned. So, I called the hotel once I returned home, the same day, and was told I would receive a return call from the manager the next day. After 3 days not hearing back, I called again and found my number was on some sort of "do not answer" list. I called several times and the one time someone picked up I heard an employee in the background say "hang up". So I used my husband's phone and suddenly I got through the first time. SO sketchy! The manager said that they had checked the beds and decided that me and my mom were lying about the beds being wet. He asked ME why the beds were wet. Needless to say, after going round and round with him (Mina, I hope your bosses see this) he refused to do anything to change our room rate or reimburse us for an incredibly unpleasant stay. Spend your money elsewhere.
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